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It’s a Short Week. Do Your Clients Still Want to Chat?
December 24, 2013 @ 10:38 AM | By Christina Todisco

Holidays_work

It’s 4:00 on a Tuesday during a holiday week. But while the rest of the working world is decking the halls with boughs of holly and gorging on cookies, you are in front of your computer fretting about whether to even email your team to see if the conference call you are coordinating for them and your client is a go or not.

What do you do in this situation? Should you have the call or should you ask to postpone until the next week?

Rather than listening to the proverbial angel and devil on each shoulder, let your client make the decision for you. Perhaps she is in the exact same boat as you—eager to get home to family but worried about perception. Or perhaps she wants to tie up all loose ends at the office so she can enjoy the long weekend with a clear head. The best thing to do is bring up the matter lightly and then leave the ball in her court. Your client will appreciate the fact that you respected her enough to let them decide.

As with all questions of business etiquette, the most important thing is making the client feel as if she’s the most important thing in the world to you. That’s not to say you should spurn your inner Bob Cratchit and volunteer to stay late on Christmas Eve, but the client should believe you would if she really needed you to.

What other quandaries does the holiday season cause when it comes to office etiquette? How do you deal with them?

Christina TodiscoChristina Todisco is a marketing manager at InterCall and has been in the conferencing industry since 2002. Christina currently provides product marketing support for InterCall’s audio services, reporting and invoice solutions and InterCall Online. When not working, Christina enjoys spending time with her husband, daughter, family and friends.

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