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Use Real-Time Collaboration to Resolve Unexpected Emergencies
October 29, 2013 @ 07:20 PM | By Sarah Murphy

Imagine you are a head caterer out taking care of business around town when you receive a message on your cell phone that something has gone wrong. A very important tray of sandwiches that was supposed to go to a business downtown was delivered uptown by mistake. As a result, a lot of very hungry people are now waiting for sandwiches, and a lot of very full people who want cookies just got more lunch. What are you to do in this situation?

Instead of panicking, here is the solution. You pull up your list of contacts on your mobile device and get everyone on your team on the line with a conference call. Since you can see exactly who is in the meeting, it is possible to determine who is free to help in this situation. You can call out team members by name and instruct them what to do in order to get the job done.

Whether you are a caterer, police chief or school administrator, if you are in charge of managing a team of employees who are scattered across different locations, conference calls are essential for bringing groups together and strategizing in real time. Today’s conference calls even come with the ability to engage in smaller breakout sessions for the purpose of organizing and strategizing privately. This way, individual departments can discuss logistical issues and report back to the larger group when they reach a course of action.

Emergencies will happen from time to time. This is unavoidable. It’s how you deal with it that counts, though. When your team has the ability to gather as a whole unit no matter where they are, solutions can be generated and tough jobs can be accomplished.

Have you ever engaged in a last minute conference call in order to get a job done? Tell us in the comments section below!

Sarah MurphySarah Murphy is a marketing manager at InterCall. With over ten years of experience in the conferencing industry, Sarah has worked with customers and products that cover all segments of conferencing, including traditional operator attended services, video and online meeting solutions.

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