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Signs You May Want to Move to a Cloud-based Communications Solution Part Two
October 14, 2013 @ 04:09 PM | By James Whitemore

In part two of the discussion surrounding whether or not some organizations might be better-served by moving to a cloud-based communications solution, we've got two more signs that can help you make the call.

The organization is thinking globally. While managing a communications infrastructure within North America can be challenging, it’s nothing compared to what you’ll face in the wider world. Incompatible technologies, Byzantine regulations and legal requirements, varying billing practices and more can take the simple of idea of getting users on the same communications platform and turn it into a complex nightmare.

Then there’s the question of achieving ROI. In North American applications, PSTN centralization via SIP trunking is often viewed as a way to pay for projects. That’s going to be a whole lot more difficult when you go international.

Cloud-based communications providers face those same challenges, of course. But they’ve already solved them, so you don’t have to. It’s the fastest, most direct way to enable a global communications network.

Every day is “bring your device to work” day. The so-called “consumerization of IT” has had a huge impact on organizations. Between users accessing the network with their own smartphones, tablets, phablets and other devices, and downloading their own apps on those devices rather than staying with the organization’s standards, management and support requirements have spiraled out of control.

This is another area where hosted communications providers can make a difference. Because of their broad experience they are able to fully support the range of tools users need (devices and apps), making it easier for users to do their jobs. If there is a gap, the cloud provider will have the resources to close it quickly, helping maintain a greater degree of standardization while improving security. Users are happy because they can work where, when and how they want. And IT is happy because they are left managing a single provider rather than a plethora of devices and apps.

Recognize any of those signs in your organization? Then once again it just may be time for you to look to the cloud for communications. Are there any other signs we missed?

James WhitemoreJames Whitemore is senior vice president of sales and marketing at West IP Communications, the team that delivers InterCall’s unified communication services. InterCall and West IP Communications are both a part of West Corporation. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K. and currently resides in Boulder, CO. In his downtime, James is an avid skier with an enthusiasm for traveling and car collecting.

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