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10% of the Population Can’t Hear Your Conferences: What Does This Mean for Your Business?
October 21, 2013 @ 03:54 PM | By Christina Todisco

If you think your elderly clients are the only ones who might have difficulty hearing you over a conference call, think again. The truth of the matter is that hearing loss regularly affects people of all ages. Unfortunately, traditional conference call technology has never been able to adequately cater to the 10 percent of the population who is hearing impaired. For the hearing impaired, it has traditionally been all but impossible to engage with a group of people in real-time over the phone without assistance.

For companies, this can be a major problem. Given the global of nature of business, companies rely on conference calls to share ideas and communicate in real-time For participants who don’t speak the language of the conference host, interpreters can be used to bridge the language gap. But what about communicating with those who are deaf or hard of heard?

Many businesses have found the answer thanks to a technology called Relay Conference Captioning (RCC). RCC presents a running text-based dialogue on the screen while a live, trained “captioner” records and translates for the hearing impaired . This technology takes a running telephone dialogue and turns it into a chat room-type of conversation. By scrolling up and down, a user can read everything that was previously said and transcribed. Participants can also chat questions or comments to be read by the captioner into the meeting.

For more information on how your company can provide a conference solution for those who are hearing impaired, please click here.

Christina TodiscoChristina Todisco is a marketing manager at InterCall and has been in the conferencing industry since 2002. Christina currently provides product marketing support for InterCall’s audio services, reporting and invoice solutions and InterCall Online. When not working, Christina enjoys spending time with her husband, daughter, family and friends.

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