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Unified Communications & Mobility: Seize the Trend & Enhance ROI
July 3, 2013 @ 09:15 AM | By James Whitemore


Seriously, what choice does the IT Leader have but to integrate the increasing number of end-user devices?  This may feel a bit like the tail wagging the dog, but ever since the original iPhone introduction, IT has been forced to consider the effect of various smart devices within the IT environment. Further increasing the urgency to respond, in many organizations it’s been the C-suite initiating the drive for broader device support.

Consider this: By 2013, 90% of organizations will have a policy to accept Bring Your Own Device (BYOD). In addition, 92% of mobile workers believe their smartphones should be enabled for both work and personal use. That’s an overwhelming trend that the IT professional must address and this has become the norm as relates to employee expectations.

As employees have become more mobile and more widely distributed, IT teams have provided more mobility support for an expanding variety of smart phones, tablets and other devices. If the smart device enables employee productivity, then Unified Communications (UC) takes this potential for productivity gain to the next level. The features enabled via UC that enhance productivity even further include, but aren’t limited to:

  • Single-number reach eliminates the need to decipher what number to call and/or eliminate the need for managing multiple phone numbers
  • Presence allows the users to understand the availability of a colleague prior to dialing or initiating IM
  • Simplified access to audio/video/web conferencing speeds and enhances collaboration among individuals and across work groups

Mobility is the key to maximizing workplace productivity and UC is now considered as an imperative to enabling mobility to its fullest potential.  When building the business case for UC, mobility is one of the most significant factors to deliver on the desired return on investment.

To learn how InterCall and West IP Communications can enhance your ROI through UC and mobility support, visit our web site.
James WhitemoreJames Whitemore is senior vice president of sales and marketing at West IP Communications, the team that delivers InterCall’s unified communication services. InterCall and West IP Communications are both a part of West Corporation. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K. and currently resides in Boulder, CO. In his downtime, James is an avid skier with an enthusiasm for traveling and car collecting.

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