InterCall Wins Bronze in Brandon Hall Excellence in Technology Awards
January 24, 2013 @ 08:34 AM | By Eric Vidal

Having Excellence in Technology is a strong claim to make. Which is why it’s nice to have it be backed up by the Brandon Hall Group.

They just announced the 2012 winners for the Excellence in Technology Awards and we’re proud to say that InterCall has taken the bronze for Best Advance in Technology for Virtual-Classroom Training or Conferencing Technology.

But what exactly does all that mean? Well, let’s take a look at the criteria laid out by the Brandon Hall Group:

  • Product Innovation. The technology solution offers effective, easy to use applications that are supported by solid processes, strategies, and methods.
  • Unique Differentiators. The product has clearly defined positioning and market differentiators from its competition.
  • Product Demo. Please include a visual with a narrative recorded demonstration of your product offering concise examples of how your solution is used by your clients.
  • Value Proposition. Clearly describe example of how your product solves problems and/or addresses business needs.
  • Measurable Results: Include a list of benefits customers can expect to experience as a result of using this product. 

To address these criteria, we highlighted the benefits virtual environments offer. Here is an excerpt from our submission:

Virtual environments serve as an extension of a brand to prospects, customers, employees, members and many other individuals. While virtual tools can be complex, InterCall has designed an interface that is intuitive. The interface is also fully customizable, allowing complete control over the look and feel of the virtual experience. Point-and-click customization and predefined templates and themes help expedite the setup process.

The InterCall platform provides rich registration information, activity data and comprehensive lead ranking. The Engagement Index allows users to view their attendees’ interaction via specific breakdowns. Leads can be segmented and scored based upon geography, demographics and product interest. All data is delivered through web-based reporting, which makes it easy to access and share information with partners and sponsors.

The InterCall platform is also available in 17 languages and allows simultaneous reach to audiences worldwide. The additional offering of a global services model makes it possible to deliver virtual events to an international audience.

As you can see, there is a lot to be gained with the use of virtual environments in classroom training or conferencing. If you’d like to find out more, check them out for yourself in our Event Services.

As always, we want to say how happy we are to receive this award and share kudos for everyone who helps keep InterCall on the cutting edge of virtual technology.

Eric VidalEric Vidal is a Director of Product Marketing at InterCall and is considered a leading voice and expert in virtual business, which expands from marketing to collaboration to learning. He has more than 15 years experience in developing, implementing and optimizing strategies in these areas for numerous organizations and Global 2000 companies. As the director of product marketing for InterCall’s event services, Eric manages the strategy and initiatives for the virtual technologies that include virtual environments, streaming, event management services and operator assisted services. Previously from WebEx, Eric managed the virtual classroom product, as well as brand advertising and new media. Over the last several years, Eric has held management positions at Cisco, WebEx, IBM, BBDO Worldwide and Macromedia.

Gartner Positions West in Leaders Quadrant of its UCaaS MQ for North America
January 16, 2013 @ 11:15 AM | By James Whitemore

Gartner recently announced its Magic Quadrant for Unified Communications as a Service in North America, and West* is thrilled to report that it has been positioned in the Leaders Quadrant for its ability to execute and completeness of vision.

Last year, Gartner positioned West in the Challengers Quadrant, and our placement this year points to the great progress the company has achieved over the last year.

Gartner calls West “a UCaaS pioneer relative to supporting larger UCaaS deployments of more than 1,000 employees.  …Consider West as an experienced supplier, especially for midsize to larger UCaaS deployments, including those that may require integrated contact center functionality.”

Part of West’s success is its ability to help clients sort out the tough issues surrounding their network infrastructures and fully embrace UC.  West’s value lies at the intersection of networks, technology and applications.

We don’t force clients to select just one vendor’s applications.  We offer our own VoiceMaxx architecture, but also VoiceMaxx CE, a suite of service packages based on the Cisco Hosted Collaboration Solution (HCS); and MediaCloud®, an architecture for large-scale enterprise deployments of Microsoft Lync UC technologies.

See the full announcement as it appears on MarketWatch, and also learn about how D+M Group has benefited from working with West on its global UC deployments.

*InterCall is owned by West Corporation, who also owns West IP Communications, the provider of UCaaS solutions for many InterCall customers. This article first appeared on the West IP Communications blog.
James WhitemoreJames Whitemore is senior vice president of sales and marketing at West IP Communications, the team that delivers InterCall’s unified communication services. InterCall and West IP Communications are both a part of West Corporation. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K. and currently resides in Boulder, CO. In his downtime, James is an avid skier with an enthusiasm for traveling and car collecting.

What To Do When There’s Too Much To Do
January 10, 2013 @ 09:10 AM | By Tonya Hottmann

Are you tired of hearing “do more with less”?

Most people are already working as long and hard as they possibly can, often without seeing significant results. Even after attending productivity improvement classes, many professionals still find themselves completely overwhelmed and asking themselves “how will I ever catch up?”

Join Laura Stack, on January 16, at 1:00 PM Eastern, for the free webinar as she shows us how to do less and still achieve more using an innovative workflow formula to reduce commitments, reduce distractions and most importantly, reduce to-do lists.

During this hour- long webcast, you will learn how to:

  • Save at least 90 valuable minutes a day
  • Produce more significant results
  • Create a sizeable impact on your personal and professional goals

Register now!

About the Speaker
Laura Stack is America’s premier expert in productivity. Her Denver-based company, The Productivity Pro, Inc., provides time management workshops around the globe that help attendees achieve Maximum Results in Minimum Time®. Laura is the author or coauthor of 10 books, including the bestselling Leave the Office Earlier (2004), which was hailed as “the best of the bunch” by the New York Times. Laura has implemented productivity-improvement programs at companies such as Wal-Mart, Bank of America, Heinz and Time Warner.

Tonya Hottmann imageTonya Hottmann is the director of marketing at InterCall, responsible for small business marketing. Before joining InterCall, Tonya ran a boutique marketing consulting firm for 10 years. An avid baseball fan, she enjoys reading, traveling, exercising and spending summer days at the beach.

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