Case Study: D+M Group Chooses Cisco’s Cloud-Based Hosted Collaboration Solution from West IP Communications
December 19, 2012 @ 12:35 PM | By James Whitemore
Cisco recently announced that D+M Group, a company dedicated to enhancing life through sound and video solutions, has chosen to adopt Cisco’s cloud-based Hosted Collaboration Solution (HCS) to significantly enhance communication between the organization’s more than 2,000 employees in North America, Europe and Asia.
This solution, offered to customers as VoiceMaxx CE through West IP Communications*, gives companies like D+M Group the ability to easily roll out collaboration applications and services through the cloud. Some HCS capabilities include IP telephony, telepresence, contact center and web conferencing.
Specifically, through Cisco’s hosted cloud collaboration offering, D+M Group is increasing the depth and frequency of communication between employees, including those brought in through future acquisitions. The company is also looking to optimize IT resources, reduce operational costs, seek out the best talent regardless of location, and globalize its IT, human resources and finance functions.
West IP Communications and InterCall are both owned by West Corporation, and the West IP team provides UC solutions for many InterCall customers.