Stop the Communications Madness!
October 30, 2012 @ 01:45 PM | By James Whitemore

Over the last 12 years, West IP Communications* has run into nearly every IT challenge possible and along the way has helped to cure companies of all sizes of any issue they might have had. As the communications landscape continues to evolve, it seems companies are facing more and more challenges each day.

We call this condition Communications Madness. It is the result of pressure being placed on IT leaders to continuously deploy and support disparate communications-enabling technologies across antiquated and insufficiently robust network infrastructure.

Trends such as BYOD, Unified Communications, and Integration of mobility with desktop functionality combined with resource scarcity, untested technologies, widely dispersed office locations, and ongoing financial pressure are most responsible for this treatable malady.

The way we see it…

There is a cure for Communications Madness – moving communications to the cloud. With a cloud–based service platform that scales as your business changes, your platform can deliver much more than just voice and data. It includes all the communications tools your company needs to work—each hosted and managed by a provider such as West IPC and delivered as a service over any MPLS network connection.

Specifically with West IPC, our powerful web–based management interface gives you visibility into your entire communications platform and provides greater control of service delivery. This frees your team from day–to–day operational burdens, so less time is spent managing infrastructure and applications and more time is devoted to your strategic IT business initiatives.

Learn more about Communications Madness by visiting our site, and let us know your own stories below!

West IP Communications and InterCall are both owned by West Corporation, and the West IP team provides UC solutions for many InterCall customers. This article first appeared on the West IP Communications blog.

James WhitemoreJames Whitemore is senior vice president of sales and marketing at West IP Communications, the team that delivers InterCall’s unified communication services. InterCall and West IP Communications are both a part of West Corporation. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K. and currently resides in Boulder, CO. In his downtime, James is an avid skier with an enthusiasm for traveling and car collecting.

MediaCloud helps make use of underutilized Microsoft Lync licenses
October 8, 2012 @ 10:22 AM | By James Whitemore

According to a recent article from UCStrategies.com, although Microsoft Lync is one of the most popular applications for enterprise IM/Presence, the voice licenses associated with the platform remain largely unused. The reason largely is the complexity involved with implementing voice over this platform across large-scale enterprises.

Enter West IP Communications MediaCloud, an architecture launched earlier this month that promises to ease those complexities and make use of those underutilized voice licenses. West IP Communications and InterCall are both owned by West Corporation, and the West IP team provides UC solutions for many InterCall customers. According to UCStrategies.com reporter Paul Robinson:

MediaCloud is an enabling solution rather than a technology solution. It enables enterprises to get to a full-scale Lync deployment by leveraging a cloud-based infrastructure for edge, federation and mediation services. Think of these as pre-provisioned cloud-based landing zones for these Lync server roles, or workloads. West’s solution then publishes from the on-prem Lync front end server’s admin console to those landing zones. In this way West manages the customer’s network and the MediaCloud infrastructure in an Opex model. Customers, on the other hand, maintain control of their Lync voice services within their own IT groups.

To read the entire UCStrategies article, click here.

For more information on MediaCloud, download the product sheet from West or visit the MediaCloud page. If you have unused Lync licenses and would like to put them to work for your company, we’d be happy to have a consultation.  Please contact us or your InterCall representative.

This article first appeared on the West IP Communications blog.

James WhitemoreJames Whitemore is senior vice president of sales and marketing at West IP Communications, the team that delivers InterCall’s unified communication services. InterCall and West IP Communications are both a part of West Corporation. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K. and currently resides in Boulder, CO. In his downtime, James is an avid skier with an enthusiasm for traveling and car collecting.

Will You Participate in Fortune’s Virtual Summit?
October 1, 2012 @ 12:40 PM | By Eric Vidal

InterCall’s virtual events platform has many unique business applications but one of my favorites is Fortune Magazine’s Virtual Summit, October 2-3, 2012, which gives you the opportunity to spend two days with some of the most prominent women leaders in business, philanthropy, government, education and the arts.

You’ll learn ideas about leadership, building businesses and organizations, reputation, succession, mentoring and extending your power to make a difference in the world.

As a virtual participant, you’ll enjoy insider access to panelists, Fortune editors, headline speakers and more. Just check out some of the speakers on Tuesday, October 2:

  • Ginni Rometty, president and CEO of IBM
  • Ursula Burns, Chair and CEO of XEROX Corporation
  • Lael Brainnard, Under Secretary for International Affairs, US Department of Treasury
  • Ellen Kullman, Chair and CEO of DuPont
  • Irene Rosenfeld, Chair and CEO of Kraft Foods.
  • Suzanne Vega, Singer/songwriter
  • Lena Dunham, Actress/filmaker

The event is free and by registering you can have your questions answered by conference speakers, chat with other virtual participants and enjoy access to on-demand webinars after the Summit has ended.

I’m planning to attend. Are you?

Eric VidalEric Vidal is a Director of Product Marketing at InterCall and is considered a leading voice and expert in virtual business, which expands from marketing to collaboration to learning. He has more than 15 years experience in developing, implementing and optimizing strategies in these areas for numerous organizations and Global 2000 companies. As the director of product marketing for InterCall’s event services, Eric manages the strategy and initiatives for the virtual technologies that include virtual environments, streaming, event management services and operator assisted services. Previously from WebEx, Eric managed the virtual classroom product, as well as brand advertising and new media. Over the last several years, Eric has held management positions at Cisco, WebEx, IBM, BBDO Worldwide and Macromedia.

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