The Partner Tradeshows Season Begins
March 22, 2012 @ 09:26 AM | By Sara Steele

Everyone on the wholesale team who I work with is gearing up for the spring tradeshow season. Kicking it off is the Channel Partners Conference & Expo in Las Vegas, which starts next week.


We’ll be at Caesars Palace from Tuesday, March 27-Thursday, March 29 for exhibits, presentations and, most importantly, networking. If you’re there, make sure to stop by and say hello, plus register to win a free iPad.

What: Channel Partner Conference & Expo

Where: Booth #524 at Caesars Palace, Las Vegas

When: Tuesday, March 27-Thursday, March 29


See you in Vegas!

Sara SteeleSara Steele is an associate marketing manager at InterCall responsible for various corporate communication initiatives; including social media and channel marketing efforts. Sara began working with InterCall after graduating from the University of Colorado in 2006. In her free time, she enjoys running, skiing, and spending time with family and friends.

I Will Never Print My Boarding Pass Again
March 15, 2012 @ 08:43 AM | By Jill Huselton

Last week I felt like I took another step forward into the 21st century.

I went on a trip and used United’s iPhone app to download my boarding pass. It was so easy—no papers to print out and keep track of. On my flight out, I was a little nervous since it was the first time, but I quickly figured out how to scan the QR code to make it through security and then board the plane. I was feeling good and pretty ‘with it’. I am not a technology-averse person, but I wouldn’t say I’m an early adopter.

On the way back, I had a slight panic attack. I was in the security line trying to download the email containing the link to access my boarding pass and my email client wouldn’t load. I was in a long line of people, feverishly checking the bars on my phone to see how the service was and doing everything I could to get my email going. All the while I was wondering how much time it would take to go back to the check-in kiosk and print my boarding pass. Luckily, just as I got up to the TSA agent, I heard the ding of the email and I was able to pass through.


I’m sure that if you are a frequent traveler, you’re thinking, “Duh, what took you so long? Of course this is the way to go, and it isn’t even that new.” For me, though, it was a big deal and a breakthrough. Now I can say I’ve done it, and I’m never going back to paper.

I also started to consider what things are second nature to me that might not be for others. Since I spend my days on web meetings and conference calls, I don’t think much about the fact that all my meetings are held using web conferencing, whether I have a document to share or not. I am addicted to the built-in tools available for scheduling and joining meetings. Just as I will never print my boarding pass again, I will not pick up the phone and dial a bunch of numbers. The easy way to go is just to click a link in my Outlook calendar and let the system do all the work. All I have to do is answer my phone.

I can understand why people might be intimidated by web conferencing and want to stick with straight audio conference calls. It’s what they’re used to and if it works, why should they change? I know the feeling. After all, how long did it take me to start using the iPhone apps? But, now that I’ve been reminded about the little conveniences that result from taking a chance and trying something new, I am more willing than ever to embrace technology. I don’t have to be on the forefront, but I don’t want to kick myself for missing out on some great new app or software that could have made my life a whole lot easier.

What’s an app that you can’t live without that I should try? Is web conferencing one thing that you’ve adopted to make your meetings better?

Jill HuseltonJill Huselton is a senior marketing manager at InterCall. She's been in the conferencing industry for nearly 15 years, working in operations, account management and marketing, mainly based in Colorado. Before leaving the Mile-High City, she hiked a 14er, one of her top accomplishments. Now she's traded the mountains for the beach and works from a home office in North Carolina.

Follow the Cues
March 14, 2012 @ 07:48 AM | By Anusha Karnad

As a voice and accent trainer, I have been working with my trainees on body language.

What is body language? Body language is an important part of communication which can constitute 50% or more of what we are communicating. If you wish to communicate well, then it makes sense to understand how you can (and cannot) use your body to say what you mean.


Because I’m part of a management team, I participate in interviewing candidates on a regular basis. I’m very aware of the role body language plays in communicating with people. I’ve found that it is really important to be aware that there’s far more going on than the discussion between you and the candidate. To make the best hiring decisions for your business, you need to pay attention to each applicant’s nonverbal cues.

What can you watch for or observe from candidates? Some of the points below can definitely help you filter them. If you are interviewing potential employees who are remote, video conferencing is the ideal way to make the meeting more like a face-to-face one so you can watch for those nonverbal cues. Many video conferencing providers, including InterCall, can help you find video rooms available to rent, so not having equipment isn’t a barrier.

Here are the tips from a blog, How Reading Body Language Can Help You Make Better Hiring Decisions, by Lee Polevoi.

Appearance counts. This is common sense, but worth a second look. The candidate should be well-dressed and properly groomed, which communicates professionalism and good self-esteem. In many companies, the panel of judges (I‘m included in this group) expect the candidates to come in proper professional attire.

Handshakes should be firm, but not too firm. A limp handshake is a warning sign of poor self-esteem, so naturally the opposite is preferable. A firm, dry handshake suggests self-confidence and the desire to impress. But not too firm, experts say. An inappropriately strong handshake may indicate aggressiveness.

At the same time, culture can dictate the proper way to shake hands with a man or woman. For instance, when a man shakes another man’s hand, a full handshake signifies that the person is strong and confident. When a man shakes a woman’s hand, the man holds only the four fingers of women’s hand and gently shakes, which indicates respect for the woman.

Good posture is a good sign. A promising job-seeker sits upright in the chair, but still communicates a sense of being at ease. Slouching indicates sloppiness, which is never an ideal employee trait. A candidate who slumps or leans back in his chair comes across as too relaxed, while a person who leans forward (and into your personal space) conveys aggressive tendencies. A person who sits crossing her leg and shakes the legs indicates casual behaviour. Fiddling with nails, twirling hair and tapping legs are also some indicators that the person is either disinterested or nervous.

Eye contact is a must, but not staring. Observe how well an applicant listens to and interacts with you. Does he seem engaged or aloof? Ideally, the candidate will maintain steady eye contact, rather than looking around the room while you’re talking (which suggests either a lack of confidence or disinterest in the conversation). That said, make sure he blinks occasionally, too: Prolonged or uncomfortable eye contact can be another sign of aggression. Maintaining eye contact with all the members of the panel is another point to be observed; if the candidate is responding to only one person and not maintaining eye contact with the other panel of judges, that indicates ignorance and disrespect.

Do you take interviews? Have you met any candidates whose body language gave insight into their personalities? Do you find that video conferencing improves the interview process with remote candidates? Share your experiences with me.

Anasha KarnadAnusha Karnad is a post call services lead at InterCall in Bangalore. She’s been with InterCall since 2009, working in customer service, training for new hires and account management where she helped customers with billing and service related questions. Anasha's background is in training voice, accent and soft skills for customer service agents.

Evolving Your Webcast Strategy for 2012
March 8, 2012 @ 11:26 AM | By Eric Vidal

"Your success in turning marketing webcast attendees into sales prospects is greatly influenced by your speed of response after the event," asserts Ken Molay, president and founder of Webinar Success. A simple notion, but one that is often lost by busy marketers these days.

That's why a "refresher" course is always helpful, especially when it comes to webcasting best practices and strategies. On Tuesday, March 13 at 1:00 PM Eastern, join Ken Molay and Eric Vidal of InterCall for Evolving Your Webcast Strategy in 2012 and discover:

  • Fresh ideas to boost your live webinar attendance
  • How social media and cloud marketing can energize your webinar strategy
  • Ways to target and engage a global audience

Register now>>

This 45-minute session will arm you with the latest ideas and best practices on how to deliver your next successful webcast. Plus, you'll also get a complimentary copy of a webcast white paper by Frost & Sullivan.

Eric VidalEric Vidal is considered a leading voice and expert in virtual business, which expands from marketing to collaboration to learning. He has more than 15 years experience in developing, implementing and optimizing strategies in these areas for numerous organizations and Global 2000 companies. As the director of product marketing for InterCall’s event services, Eric manages the strategy and initiatives for the virtual technologies that include virtual environments, streaming, event management services and operator assisted services. Previously from WebEx, Eric managed the virtual classroom product, as well as brand advertising and new media. Over the last several years, Eric has held management positions at Cisco, WebEx, IBM, BBDO Worldwide and Macromedia.

Innovation Techniques to Propel Your Everyday Problem Solving
March 7, 2012 @ 12:24 PM | By Tonya Hottmann

More than ever before, daily problems are expected to be solved in a quick and efficient manner. Many times, these situations need to be resolved with limited access to resources.

In order to take on this challenge, it’s essential to take your everyday problem solving to the next level.

Join Corinne Miller on Wednesday, March 14, at 1:00 PM Eastern for a free webinar where she’ll show you two innovation techniques that can be immediately integrated into your problem solving methods.

During this hour long webinar, you’ll learn how to:

  • Create “innovation-ready” questions
  • Go beyond traditional brain storming to leverage everyone’s thinking style
  • Avoid the pitfalls that prevent innovative ideas from reaching fruition

Register now>>

About Our Speaker
As founder and principal consultant at Innovating Results!, Corinne Miller consults, trains and coaches on communication and innovation, specializing in virtual communications, managing a virtual workforce, integrating innovation into an organization’s culture and applying innovation practices to everyday problem solving.

Always the innovator, Corinne was instrumental in the creation and delivery of a number of high-tech products throughout her engineering career and has also demonstrated that innovation is relevant to any function. After 25+ years managing various functions at both small and large scale domestic and global organizations, such as Motorola, Rockwell International, Northrop, and TRW, Corinne now trains and consults both large and mid-size corporations on the creation of innovation culture and the use of innovation to solve everyday problems in new ways.

Tonya Hottmann imageTonya Hottmann is the director of marketing at InterCall, responsible for small business marketing. Before joining InterCall, Tonya ran a boutique marketing consulting firm for 10 years. An avid baseball fan, she enjoys reading, traveling, exercising and spending summer days at the beach.

Lunch Hour? What’s That?
March 1, 2012 @ 11:30 AM | By Jill Huselton

The other day, InterCall tweeted this about a past webinar: Lunch at your desk today? Watch this #webinar archive of The #PurposefulLeader with #DavidMcNally:

Then I came across an article about America’s lunch hour being on the endangered list. Have we become so focused on productivity that our ‘lunch hour’ is really going the way of the typewriter? In a survey, only 35 percent of employees in this country say they almost always take a lunch break.


Maybe working through lunch is a result of a poor economy. I’ve read articles about how workers feel they have to prove their dedication and worth by skipping lunch, coming into the office early, working late or being available at all hours of the night in order to keep their jobs. Is the market still bad enough that people feel this is the ‘new norm.’ The same survey I mentioned above found that about 65 percent of employees either eat at their desk or don’t take lunch breaks at all.

I have to admit, sometimes things just get too busy and having that extra hour in the workday helps reduce stress and pressure. And I have found that if I want to participate in a live webinar or watch an archive, doing it while I eat lunch works pretty well: I can sit and stare at my computer monitor and not have to continually switch between my mouse/keyboard and my sandwich.

I’ve also found, though, that taking a break, even if it is just for 20 or 30 minutes, helps me feel refreshed. Research shows that taking time in the middle of the day to walk away from your desk lets you:

  • Clear your head
  • Gain perspective
  • Improve your health/fitness if you work out

What’s your lunchtime routine? Do you stay put and get some extra work done or take time for yourself and your mental/physical health? Does the notion of working through lunch to prove you can get the job done in spite of being short on resources still hold water?

Jill HuseltonJill Huselton is a senior marketing manager at InterCall. She's been in the conferencing industry for nearly 15 years, working in operations, account management and marketing, mainly based in Colorado. Before leaving the Mile-High City, she hiked a 14er, one of her top accomplishments. Now she's traded the mountains for the beach and works from a home office in North Carolina.

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