A Trip Down Conferencing Lane
September 30, 2011 @ 12:46 PM | By Jill Huselton
We’re celebrating InterCall’s success over the last 20 years with a trip down memory lane, sharing the experiences of some of those who have been with us from the very beginning. Thinking back on how InterCall started got the memories flowing for some of our employees who have been here the longest—from InterCall’s humble beginning as a small, one room company in the basement of a telephone company to now a global, billion dollar company.
Mandy Cochran, rate and contracts manager, literally grew up with InterCall, starting when she was just 16 years old! She actually shared a desk with Bob Montgomery, who was president at the time and gave her some valuable words of wisdom: “My name is Bob, not President. Your job is as important to me as mine. If someone wasn’t doing what you do, how would we send out the invoices to get paid? Everyone has to do their part and if it is done with greatness, InterCall will thrive.”
Over the course of 20 years with that same goal in mind, InterCall upgraded from a basement with just four bridges to a building right across from railroad tracks. Oh and by the way, the move also took place in the middle of the night. This building had one step leading to another area of the building. Traci Crosby, Reservationless Plus support manager, remembers the running joke of referring to it as “the upstairs”, as in "I’m running upstairs and will be back in a minute.”
From writing down each and every participant’s name to keying in all usage data in time for billing at month’s end and cancelling and completing all calls manually, managing and mastering the “domino effect” certainly paved the way for continuous innovative communication. Amazingly what still resonates deeply with the “1992 Babies” (as they call themselves) is the sense of being a part of the InterCall family and the love they have for this business. Tracy Brumfield, senior scheduling manager, summed it up well. “I am truly very fortunate to work for InterCall. You never have to worry about my dedication and loyalty to this company. I feel as if this is my company, that I own it, and I take pride in it.”
Molly Fulghum, who has the honor of being recognized as InterCall’s longest tenured employee, humorously shared how she initially applied with the phone company who passed her resume on to InterCall and brought her on as an operator right out of college. She candidly described the somewhat chaotic process of taking each reservation, actually executing the call and then typing up on plastic wallet cards customer marketing materials. This all took place in one room of course, the basement. Fast forward 20 years and the now senior director of customer care explained, “While it was at times excruciatingly painful because of how fast InterCall grew, it’s also been such an exciting time to be a part of, too.”
As we continue to forge ahead in the industry today, Kathy Coker, call execution manager, shared another profound Bob Montgomery saying: “Change is good, it builds character.” A true testament to the InterCall vision and our commitment to leading the way with conferencing services for another 20 plus years, all while doing it with forward thinking employees who embody knowledge, experience and dedication.