If Only Real Life had a Mute Button
April 20, 2011 @ 12:01 PM | By Support Squad
The other day, I found myself in a predicament where I wished I could better control the conversation around me. I’d received a long awaited, important phone call from my veterinarian while shopping for groceries. Down the aisle, a group of teenagers erupted in convulsed fits of laughter and inappropriate, yet entertaining banter. The interaction dragged along which then led to excited shouting and trash talking.
Remembering the days of youth when similar behavior seemed part of The Plan, I continued in my phone conversation without much concern, understanding the wild energies of youth and the difficulty in channeling them in a publicly appropriate manner. In short, I understood. Kids should be allowed a little fun every now and then, and those in the store weren’t hurting anyone.
At the same time, I could tell the cardiologist from the veterinary clinic was distracted and to an extent, frustrated, as they attempted to pass along important information concerning my pet’s health. At that moment, I found myself reaching for an imaginary remote control to mute the noise around me.
Alas, no control existed, but it reminded me of the convenience and control provided through InterCall’s Reservationless-Plus® audio platform which allows hosts to eliminate the obnoxious distraction and background noise that had impacted my own conversation.
If a conference call encounters this type of disturbance, moderators may manage their conference with a list of simple phone commands that allow for mute/unmute functionality, roll call, recording, as well as the ability to request assistance from an operator directly should static, echo, or other audio complications throw a monkey wrench into their call. A professional operator is available to assist on these conferences at all times, and can identify the source of any in-call challenge. Now, if only the technology can be developed to provide this functionality in the grocery store!