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Look Who’s Talking
January 18, 2011 @ 09:40 AM | By Sarah Murphy

As the winter storms crisscross the Midwest and East Coast they have brought travel to a standstill and have many of us working from home. Just the other day I was on an audio conference call and the leader’s cat was meowing in the background. As an animal lover, it made me smile; however, not all interruptions are like a meow—some are more of a roar.

We’ve all experienced “those” interruptions. You know what I’m talking about, things like:

  • Interference from the participant using a cell phone in a wind tunnel.
  • Unexpected broadcast of hold music from the participant who pressed hold instead of mute.
  • Stopping every couple of seconds to ask “Who just joined?” after the “beep beep”.
  • Calling out for input from a specific participant only to learn they left the call early.

The list goes on and on. So what can you do as a meeting leader to minimize, or dare I say prevent, these common interruptions? Use a web conferencing solution that has integrated online audio controls.

I know, when you hear the term “web conferencing” you automatically think of having to show or share something online for your audience to look at. These days, though, the web part of conferencing means so much more. It allows you to SEE your audio conference. See who’s talking. See who’s just joined. See whose line the background noise is coming from. See who’s on the call in real time.

What’s more, not only can you see your audio conference, you can also control it with a click of your mouse! Mute those lines making noise, lock the meeting for extra security, easily identify who is speaking, know who you can call upon for questions and even turn off those “beeps”!

So why not take the next step and use the web to manage a better audio meeting? Any experiences you want to share about how having this functionality would have made your meetings more productive?

Sarah MurphySarah Murphy is a marketing manager at InterCall. With over ten years of experience in the conferencing industry, Sarah has worked with customers and products that cover all segments of conferencing, including traditional operator attended services, video and online meeting solutions.

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Good advice! Thanks Sarah

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