Under Pressure?
August 12, 2010 @ 12:49 PM | By Jill Huselton

By now, you’ve probably heard about the infamous rage of the flight attendant on the JetBlue airplane.

Whether you hold him as a hero for finally saying enough is enough or think he needs to simmer down a bit, there’s no debating the surge of stress that comes from flying these days. I for one can feel my blood pressure rise as I wait in the security line while people fumble through their bags trying to find everything that needs to be placed on the tray. And I really roll my eyes watching people attempt to stuff their bags into crowded overhead bins, only to lose the fight when a flight attendant takes the bag to the front of the plane for a gate check. (The look of defeat on the passenger’s face almost makes you feel sorry for him, but then you remind yourself that he should have known not to bring on a bag the size your desk).

That’s the beauty of conferencing. Why deal with all that when you can stay at home or the office and accomplish just as much? Instead of dealing with lines and obeying airline rules, you can sit comfortably at your desk to have that meeting with your customer or partner. Using audio conferencing solutions and web conferencing services, you’re still going to be able to give your demo, cover project timelines, conduct training sessions or review strategies. The best part though, is you can stay calm, do things your way and know you can get up any time you want to go to the bathroom and no one is going to call you out on it.

Have you seen the light and started conferencing more than traveling? What don’t you miss?

Jill Huselton is a Senior Marketing Manager at InterCall

Training Costs Less When You Use Web-based Conferencing Software
August 4, 2010 @ 01:01 PM | By Dan Uhlmeyer

Many business owners think of training as a liability—something that drains money from the bottom line rather than enhancing it. But you can actually increase revenue with the right web-based training. The quicker your customers use your product or service, the sooner they are putting money into your pocket.

Cisco WebExTM Training Center, provided by InterCall, even gives you the means to schedule fee-based live sessions and recorded sessions for those users who want a bit more than their contract provides. The eCommerce function lets attendees pay via credit card or coupon code that you provide. This lets you generate revenue from training or offer additional training as a value-added service with coupon codes.

Web-based Training Saves on Travel Costs
You've already saved (or earned) money from your web-based training and we haven't even begun discussing the money you'll save on travel. Every time one of your staff leaves home base to train a new customer, you're spending money and losing productivity. These are just a few of the costs associated with on-site training:

  • Travel (flight, rental car, hotel room and meals)
  • Room rental for large group training
  • A/V equipment rental and possibly staff to run it
  • Productivity lost with employees out of office

You can figure your own travel savings by using our calculator.

Web-based Training Is Convenient for Customers, Too
Training takes up time for your customers, too. Web based training gives them the flexibility to schedule sessions when it's more convenient for them—from the comfort of their home or office. With WebEx Training Center On-Demand, customers have even more flexibility to play back pre-recorded materials at their convenience.

Training doesn't have to be a drain on your resources when you use web-based conferencing software.

Dan_2 Dan Uhlmeyer is a Sr. Product Manager and the "Web Conferencing" blogger.  He has nearly ten years of product experience in Web Conferencing and has managed several services at InterCall. When not punching on the keyboard, you can find Dan enjoying time with his wife and two children or running a marathon.

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