Intercall Makes Unified Communications More Accessible
April 28, 2010 @ 11:11 AM | By Cambria Vaccaro
Unified Communications is the next step toward a global workplace. But what exactly is Unified Communications? And can you afford it?
Unified Communications integrates real-time communication services with non-real time communication services in one unified user interface across multiple devices and media. In other words, UC gives you the ability to operate and manage the following business processes together:
- Web conferencing
- Instant messaging (chat)
- Voice mail
- SMS (Text)
- Call center
- Network and Infrastructure
It may sound complicated, but it’s actually a process designed to simplify and integrate communications. That means faster project turn-around times, improved customer service, and more productivity across the board. Now that InterCall hosts UC solutions, UC has gotten even easier—and less expensive.
Unified Communications and InterCall Collaboration
InterCall recently partnered with CallTower to offer InterCall Hosted Unified Communications. You may have heard of Software as a Service (SaaS), where your software applications reside on the Internet, speeding up processing speed, eliminating hardware installations or upgrades, and cutting costs. Hosted UC, or UCaaS offers the same benefits, with InterCall’s renowned training and 24-hour customer support behind the service.
But InterCall’s Unified Communications and collaboration offers more than just integrated phone, text and messaging. The robust package, with custom options available, includes central hosting and management of:
- Microsoft Exchange
- Office Communicator
- Active Directory
- Cisco UC Manager (IP PBX)
- IP phones
- Data and telephony services
How Can Unified Communications and Collaboration Improve Productivity?
Hosted UC can make projects run more smoothly and collaborations—even across thousands of miles—go faster. For instance, InterCall Hosted Unified Communications lets you quickly escalate an IM between project team members into a full-fledged Web video conference, complete with virtual whiteboard and shared browsing capabilities.
Schedule audio, video and web meetings with a few touches using any communications device and, through InterCall’s Mobile Assistant, team members can sign on from any location in just one easy step. The Connect2Meeting function delivers automated reminders to participants e-mail inboxes through UC, which can reach them anywhere they are. Never start a meeting late again!
The Future of Business Lives on the Web
As more and more businesses rely on the Internet and smartphones for the bulk of their communications and collaboration, UCaaS hosted by InterCall makes it easy, at a price affordable to nearly any size business.
Technology blogger Charlene O’Hanlon said it best when she speculated, “The question is whether your organization is ready to embrace that level of change and attenuated innovation or sit back and watch somebody else eat your company’s lunch because they put in the time and effort to reinvent their business processes.”
It may sound harsh, but it’s true. Technology is advancing quickly, and only developers have a hint of what’s next on the horizon. By taking the next step into UCaaS, with a trusted company that will walk you through the sometimes-confusing process, you’ll be that much further ahead of the curve than your competitors, and prepared to offer the advanced levels of customer service, project management and production that today’s clients expect.
Have you thought about integrating United Communications into your business communications plan?
Cambria Vaccaro is the Senior Director, Marketing Communications and our “Industry News” blogger. Cambria has been in the conferencing industry for nearly fifteen years, and has seen it evolve from a traditional video bridging service to include cool web features and remote communication services. She is an avid runner, cook, wife and mother of two gorgeous girls.