How to use conferencing to be more efficient in 2009, part 2
December 16, 2008 @ 07:45 AM | By Cambria Vaccaro

Sept-30-video-interview In my last post, we talked about how conferencing can help you multi task and get more done.  Then, we ventured into specifically how you can use web conferencing or conference calls if you are in sales or in the Pharmaceutical industry.  So, today we turn our attention to the training and legal fields. 

Training

  • Customer Training
    Here at InterCall, we offer over 70 classes per week to our customers on our products and services.  The free classes range from beginner to advanced users, as well as administrators of web conferencing accounts.  Private, customized trainings can also be arranged.  This helps customers understand the product and use it in whichever way is most useful for them. 

  • New Hire Training
    InterCall Meeting Consultants go through a rigorous training in order to understand our full suite of services.  Much of this training is done online so that our awesome training team can gauge attendance, interaction, comprehension and retention.  And, it works!  Over 70% of our sales staff is successful within their first 6 months on the job! Additionally, each week employees are offered an additional 20 classes as continuing education.
  • Product Training
    Any time there is a new product, or an update to an existing product a web conference is a great way to disperse the new information.  If the product is web bases, you can show your audience the updates and even have members take control of the web conference and show you what they’ve learned.


Legal

  • Depositions
    When you need to depose a witness that is not local, you can use video conferencing to eliminate travel. With a multi point video conference, both counsel and court reporter will be able to see and hear the testimony being given by the witness. Most court reporters are now familiar with a video conference deposition.
  • Strategy Sessions
    When deciding on a trial strategy, it can be an advantage to meet with partners and colleagues in other offices to decide on the best strategy for a client. When using web conferencing, legal documents can be reviewed and edited in real time.
  • Court appearances
    Some courts will allow an appearance via conference call in non evidentiary, pre trial appearances.  This saves attorneys time while allowing the court to operate as normal but with less expense to the client.


Again, these ideas are only the tip of the iceberg.  Now that budgets for most companies are getting tighter, employees are creating different ways to communicate for less. If you have a great idea or question, share it here in the comments.  In our final piece to this puzzle next week, we’ll talk a little bit about ways to use conferencing in the technology and marketing sectors.

Cam_2Cambria Vaccaro is Director of Marketing, Corporate Communications and our “Industry News” blogger.  Cambria has been in the conferencing industry for nearly fifteen years, and has seen it evolve from a traditional video bridging service to include cool web features and remote communication services.  She is an avid runner, cook, wife and mother of two gorgeous girls.

How to use conferencing to be more efficient in 2009, part 1
December 9, 2008 @ 04:00 AM | By Cambria Vaccaro

Dec-9-Ways-to-Use-Conf

With 2 kids and a career, people are always asking me “How do you get everything done?” I know it’s not just me…we all feel like we’re pulled in several directions, both at work and in our personal lives. But I have to say, I am so grateful that I have the benefit of all these conferencing tools we have at InterCall. I can connect to who I need, when I need them, and move forward quickly in my work. And also have the flexibility to manage other parts of my life.

So…as we start 2009, I wanted to share some of my “how to get it all done” tips, taken both from great ideas our customers have and the practices we use every day at InterCall. Let conferencing do some of the work for you. No matter what industry you are in, or what job title you hold you can get more accomplished with virtual meetings.

Sales

  • Product Training

Do you have a new product rolling out next year? Make sure your sales people are aware of all it features and benefit statements. A web conference is a great way to let product managers and sales people discuss a new product. You can conduct polls and surveys during the conference to make sure everyone understands how you want the product positioned in the market place.

  • Team Meetings

Are your sales reps in the field every day? Good – leave them there! You can still get a quick check-in with your team accomplished by hosting a weekly conference call to give team updates or answer questions from sales reps.

  • Contests

What do sales people love? Contests, spiffs, and money! Use a video conference to get everyone excited about a Q1 contest. Being able to see each other’s faces and see the excitement will get teams ramped up and competitive from the start. You can also use a video conference to announce the winners at the conclusion of the period.

We talked about this topic once before, but let me know if I’ve missed anything!

Pharmaceutical

  • Handle the Media

Use an audio and web conference to hold a virtual press conference regarding a new product or public concern. This ensures that everyone gets the same information at the same time. Operator assistance and web features can help you better control a Q&A session.

  • Keep projects on track

Host a weekly audio conference so that your project team can check in at the same time and get questions answered in a timely manner. Instead of sending email back and forth, all team members can collaborate and get more accomplished. Using web conferencing, documents can be viewed, changed and reviewed during your meeting.

  • Product Launch

Use video conferencing to introduce your new product to physicians. Having a “face to face” conversation will give medical staff the ability to ask questions and put a face with the product. This personal relationship building will benefit your sales force as they sample medical offices. With video conferencing, you can also record the launch and have it available for later viewing.

These are just a few ideas we’ve seen be successful over the past few years. If you have other ways that conferencing has helped you, please list them in the comments section below. And, stay tuned. Next week we’ll give a few ideas for the Training and Legal fields.

Cam_2Cambria Vaccaro is Director of Marketing, Corporate Communications and our “Industry News” blogger.  Cambria has been in the conferencing industry for nearly fifteen years, and has seen it evolve from a traditional video bridging service to include cool web features and remote communication services.  She is an avid runner, cook, wife and mother of two gorgeous girls.

Nicole Scheel Honored by Chief Learning Officer Magazine
December 2, 2008 @ 01:43 PM | By Cambria Vaccaro

Nicole The InterCall University Training Team, led by director Nicole Scheel, received a Chief Learning Officer Silver Business Impact Award as part of the magazine’s 2008 Learning in Practice Awards. According to CLO, the awards were “established to recognize transformational and visionary leaders in enterprise education.”  

InterCall University, was designed to be an interactive and enthusiastic learning environment focused on the success of the company’s employees and customers.  The virtual university, which is open to new and seasoned employees, empowers participants by teaching them techniques to more effectively manage their business. It offers classes in such areas as new hire orientation, sales, customer service and leadership.  Training classes for customers are also included in the University and cover all web conferencing products at beginner, intermediate and advanced levels.

As a result of InterCall University and the new LMS system, more than 72% of InterCall Meeting Consultants are quota within six months of their hire date. Additionally, with trainers conducting online learning instead of traveling, over $58,000 per month was saved.This year’s awards were broken into seven categories, with two divisions each depending on number of employees.  The Business Impact Award is given to executives and teams who have demonstrated measurable business impact in their workforce development programs in the past year. 

As director of InterCall University, Nicole oversees the development, implementation, and evaluation of the company’s Management Development Program, an online program aimed at helping develop better manager. Through Nicole’s commitment to developing and strengthening the initiative, InterCall continues to grow its sales and offering of innovative products. Additionally, Nicole has recently started blogging and giving her insight on things like Conference Calling Mistakes to Avoid and Making Learners Successful Online.  So, here’s to Nicole and her training team doing their part to grow InterCall. We truly appreciate all that you guys do!

Cam_2Cambria Vaccaro is Director of Marketing, Corporate Communications and our “Industry News” blogger.  Cambria has been in the conferencing industry for nearly fifteen years, and has seen it evolve from a traditional video bridging service to include cool web features and remote communication services.  She is an avid runner, cook, wife and mother of two gorgeous girls.

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